REFUND POLICY

ALL SALES ARE FINAL

Except where required by applicable law, all purchases from Backdoor, LLC are final and non-refundable. Backdoor does not provide voluntary refunds, returns, exchanges, or account credits.

This policy applies to all one-time and recurring purchases, including products, subscriptions, renewals, licenses, fees, credits, wallet top-ups, and other digital goods or services.

NO PARTIAL-TERM REFUNDS

We do not provide refunds or credits for change of mind, accidental purchases, unused time, partially used subscription periods, dissatisfaction, failure to cancel before renewal, or account suspension or termination resulting from a violation of our Terms of Service.

SUBSCRIPTION CANCELLATION

You may cancel a subscription at any time. Cancellation prevents future renewal charges and takes effect at the end of the current paid term. It does not refund or credit any portion of that term.

BILLING ERRORS AND REQUIRED REMEDIES

Nothing in this policy limits any refund, cancellation, warranty, or other right that cannot be waived under applicable law. We will also investigate reported duplicate charges, unauthorized charges, incorrect charge amounts, and failures to deliver a purchased product or service.

To report a billing issue, email support@backdoor.io with your account email, transaction or invoice identifier, charge date, charge amount, and a brief description of the issue.

CONTACT US

Questions about this policy should be sent to support@backdoor.io.